Terms and Conditions
Collspark (FZC) — governing your use of our platforms and services
Welcome to Collspark (FZC) (“we”, “our”, “us”), a Limited Liability Free Zone Company incorporated and licensed at Sharjah Research Technology and Innovation Park (SRTI Park), Sharjah, United Arab Emirates.
These Terms and Conditions govern your access to and use of Collspark’s websites, platforms, and digital products, including Hauz Link (www.hauzlink.com) — a community-driven home services marketplace owned and operated by Collspark (FZC) — and any other current or future products and services offered by Collspark.
By accessing our Services, you confirm that you have read and agree to be bound by these Terms. If you do not agree, please refrain from using our Services.
1. About Collspark (FZC)
Collspark (FZC) is a technology and consulting company headquartered at Block B - B48-102, Sharjah, UAE. Collspark owns and operates the following digital products and services:
- Hauz Link (www.hauzlink.com) — a community-driven digital marketplace connecting residents with trusted home and personal service providers in the UAE.
- HealthTech Consulting — advisory services for healthcare IT companies operating in the UAE and broader GCC region.
- Education Consulting — personalised guidance for students pursuing higher education opportunities.
Hauz Link operates as a platform that connects Consumers seeking home and personal services with independent third-party professionals (Providers). Collspark does not directly provide home services, employ Providers, or collect payments on behalf of Providers. Any agreements, services delivered, warranties, guarantees, or liabilities arising from a service engagement are solely between the Consumer and the Provider.
2. Eligibility
To use our Services, you must:
- Be at least 18 years of age or the age of majority in the relevant jurisdiction, whichever is greater;
- Provide accurate and complete information when registering or interacting with our platforms;
- Use our Services in accordance with United Arab Emirates (UAE) law and these Terms.
3. Accounts & Security
Where account creation is required to access our Services, you are responsible for:
- Keeping your credentials confidential;
- All activity conducted under your account;
- Notifying us immediately of any suspected unauthorised use or security breach.
Contact: admin@hauzlink.com
We may conduct identity, compliance, and fraud checks. We may decline, suspend, or terminate access at our discretion where misuse, risk, or non-compliance is identified.
4. WhatsApp & Automated Communications
Collspark and its products, including Hauz Link, may use WhatsApp Business API and automated messaging services to deliver service notifications, inquiry alerts, reminders, and operational communications to users.
By using our Services and providing a phone number:
- You consent to receiving WhatsApp messages from Collspark (FZC) and its products where you have opted in or initiated a conversation via WhatsApp.
- Providers on Hauz Link are required to maintain a WhatsApp-enabled phone number to receive service inquiries and lead notifications.
- For Consumers, WhatsApp communications are optional and initiated only when you choose to use the WhatsApp chatbot or messaging features.
5. Acceptable Use
You agree not to:
- Post unlawful, defamatory, abusive, fraudulent, or misleading content;
- Harass, threaten, or defraud others;
- Share personal data of others without their consent;
- Circumvent platform safeguards or systems;
- Violate applicable UAE laws or third-party rights;
- Use our Services for any purpose that is harmful, illegal, or contrary to public order.
Violations may result in content removal, suspension, or termination of access.
6. Intellectual Property
All software, branding, trademarks, content, and intellectual property across Collspark’s platforms and products — including Hauz Link — are owned by Collspark (FZC) or its licensors. You must not copy, modify, reverse engineer, or reproduce any part of our Services except as permitted by applicable law.
7. Privacy & Data Protection
Use of our Services is governed by the Collspark (FZC) Privacy Policy and, where applicable, the Hauz Link Privacy Policy. Both policies explain how personal data is collected, used, and protected in accordance with the UAE Personal Data Protection Law (PDPL).
8. Disclaimers
Our Services are provided on an “as-is” and “as-available” basis without warranties of any kind. We do not guarantee:
- The accuracy, quality, legality, or availability of any content or listings on our platforms;
- Uninterrupted or error-free access to our Services;
- Any specific outcomes from using our platforms or products.
9. Limitation of Liability
To the fullest extent permitted by UAE law, Collspark (FZC) and its officers, directors, employees, subcontractors, and affiliates are not liable for any indirect, special, punitive, or consequential damages, losses arising from use of our Services, or any interactions or disputes between users of our platforms. Our total aggregate liability is limited to the amount you paid to us in the past two (2) months, if any.
10. Indemnification
You agree to indemnify and hold Collspark (FZC) and its officers, directors, employees, subcontractors, and affiliates harmless from any liabilities, losses, damages, or costs (including reasonable legal fees) arising from your use of our Services, your content, your breach of these Terms, or your violation of applicable law.
11. Changes to These Terms
We may update these Terms from time to time. Changes take effect when published on www.collspark.com. Continued use of our Services constitutes acceptance of the updated Terms.
12. Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates and the Emirate of Sharjah. Courts of the UAE have exclusive jurisdiction over any disputes arising from these Terms.
13. Miscellaneous
- Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Collspark (FZC).
- Severability: If any provision is found invalid or unenforceable, the remainder continues in full effect.
- No Waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
- Assignment: You may not assign your rights or obligations under these Terms. We may assign ours to an affiliate or in connection with a reorganisation.
14. Contact
Block B - B48-102, Sharjah, United Arab Emirates
SRTI Free Zone Authority
General enquiries: admin@hauzlink.com
Privacy matters: privacy@hauzlink.com