Privacy Policy

Effective Date: April 18, 2026  |  Last Updated: April 18, 2026

Collspark (FZC) (“we”, “our”, “us”) is a Limited Liability Free Zone Company incorporated and licensed at Sharjah Research Technology and Innovation Park (SRTI Park), Sharjah, United Arab Emirates (Trade Licence No. 9609).

We own and operate Hauz Link (www.hauzlink.com), a community-driven digital marketplace connecting residents with trusted home and personal service providers in the UAE, as well as other technology and consulting products and services.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data across Collspark’s websites, platforms, and digital products.

By accessing our Services, you confirm that you have read and agree to be bound by this Policy. If you do not agree, please refrain from using our Services.

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1. Data Controller

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2. Information We Collect

2.1 From Consumers (Hauz Link users)

• Name, email address, password, phone number (including WhatsApp-enabled number)
• Address, neighbourhood, and community
• Service request details, inquiries, and messages
• Referrals, reviews, and ratings

2.2 From Providers (service professionals)

• Business name, email address, password, phone number (including WhatsApp-enabled number)
• Business details, service information, availability, and pricing
• Licences and permits (where required for verification)
• Messages and image uploads

2.3 From referrals

When you refer a professional to our platforms, we may collect their name, phone number, email address (if provided), and business/service category. This is used only to send a one-time referral invitation.

2.4 Automatically collected data

• IP address, device information, browser information
• Session statistics, usage statistics, and location data

2.5 From third-party authentication services

If you register via Google, Facebook, or Apple, we may collect your name and email address to enable login functionality.

2.6 Via WhatsApp Business API

When you interact with our WhatsApp chatbot or messaging services, we may collect your phone number, message content, and interaction data. This data is used solely to deliver and improve our Services. We do not share WhatsApp message data with third parties except as described in Section 4.

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3. How We Use Your Information

• Verify your identity and register you as a user;
• Match Consumers with Providers;
• Enable communication between users on our platforms;
• Send operational and service-related notifications via in-app messaging, email, SMS, or WhatsApp;
• Deliver inquiry updates, reminders, lead notifications, and status confirmations;
• Monitor trends and personalise your experience;
• Improve platform functionality and security;
• Comply with applicable UAE laws and regulatory obligations;
• Enforce our Terms and Conditions.

We do not sell personal data.

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4. Sharing Your Information

We do not sell personal data. We may share your information with:

• Providers: Consumer inquiry information is shared with relevant Providers to enable service responses.
• Consumers: Provider profile, service offerings, pricing, and reviews are visible to Consumers.
• Technology Service Vendors: Third-party vendors for hosting, SMS gateway, analytics, and platform operations.
• WhatsApp / Meta Platforms: Message delivery via WhatsApp Business API is facilitated through Meta Platforms, Inc. Your use of WhatsApp is subject to WhatsApp’s own terms and privacy policy.
• Regulatory Authorities: If required by UAE law, court order, or official government request.

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5. WhatsApp Data Handling

Collspark (FZC) uses the WhatsApp Business API to deliver service notifications, inquiry alerts, and operational messages through its Hauz Link platform.

• We collect only the phone number and message content necessary to deliver the requested service communication.
• WhatsApp message data is not used for advertising or marketing without your explicit consent.
• We do not share WhatsApp conversation data with third parties except as required for platform operations or by law.
• You may opt out of WhatsApp communications at any time by messaging STOP or contacting privacy@hauzlink.com.
• Data shared via WhatsApp is stored securely and retained only as long as necessary for operational and legal purposes.

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6. How We Secure Your Information

We implement reasonable administrative, technical, and organisational safeguards including encryption, access controls, and verification mechanisms such as OTP for email and phone verification. No system is fully secure. If you suspect unauthorised access, contact privacy@hauzlink.com immediately.

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7. Data Retention

We retain personal data only as long as necessary for platform operations, legal compliance, dispute resolution, and enforcement of our rights. We may retain anonymised or aggregated data indefinitely for analytics and research purposes.

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8. Your Rights

Subject to applicable UAE law, you may request to:

• Access your personal data;
• Correct inaccurate data;
• Request deletion (subject to legal and operational limits);
• Withdraw consent (where applicable);
• Opt out of marketing communications.

Requests can be made to privacy@hauzlink.com. We may require identity verification before processing requests.

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9. International Data Transfers

Your personal data may be transferred or stored in countries other than the UAE if our servers are hosted in a different location or if data needs to be accessed by our team remotely. By using our Services, you agree to this. We take reasonable steps to ensure your data is protected regardless of where it is processed.

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10. Cookies

We use cookies and similar tracking technologies to improve performance and user experience. Types of cookies we use:

• Essential Cookies: Required for platform functionality;
• Performance Cookies: Help us understand traffic and user interaction;
• Functionality Cookies: Remember your preferences;
• Analytics Cookies: Help us improve our services based on aggregate data.

You may control or disable cookies through your browser settings; however, doing so may affect platform functionality.

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11. Children’s Privacy

Our Services are not intended for users under 18. We do not knowingly collect personal data from minors. If you believe a minor’s data has been collected, contact privacy@hauzlink.com.

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12. Updates to This Policy

We may update this Policy periodically. Updates take effect when published on www.collspark.com. Continued use of our Services constitutes acceptance.

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13. Governing Law

This Policy is governed by the laws of the United Arab Emirates, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and any applicable regulations issued thereunder.

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14. Contact Us